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  • Rich Text Custom Fields
    ...say they would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't someth ...make sure that the Wiki Text custom field is used as if it's a normal text custom field, the following does this by creating a symbolic link in the local dir
    7 KB (1,027 words) - 16:36, 6 April 2016

Page text matches

  • Enable a custom field only for staff (privileged) users
    # Pick the Admin > Global > Custom Fields > Tickets menu option # Click your custom field (Location)
    402 bytes (63 words) - 09:56, 20 June 2023
  • AdminCustomField
    A user with the right '''Admin''''''Custom''''''Fields''' can: * add and delete values to queue custom fields
    415 bytes (66 words) - 16:03, 6 April 2016
  • AdminCustomFields
    A user with the right '''Admin''''''Custom''''''Fields''' can: * add and delete values to queue custom fields
    415 bytes (66 words) - 16:03, 6 April 2016
  • ModifyCustomField
    ...ion. It allows the user to associate existing custom field values with the custom field's objects, e.g. tickets, users, etc.
    204 bytes (34 words) - 16:15, 6 April 2016
  • ToggleCFs
    ==Toggle Custom Fields== ...the control field did not have that value, we wanted to hide those custom fields entirely.
    2 KB (268 words) - 16:39, 6 April 2016
  • DisplayCustomFieldsOnTicketUpdatePage
    ...ields must be set before the ticket is closed, I wanted to make the custom fields visible on the status-update page when resolving a ticket so an admin could o Decide where in the layout you want the custom fields to appear. Add this line at the appropriate place in local/html/Ticket/Upda
    1 KB (232 words) - 16:08, 6 April 2016
  • ManualRights
    * Custom Fields :* Custom Fields > Select > [select custom field] > Group Rights
    2 KB (272 words) - 14:29, 18 February 2021
  • CustomField
    ...s a user defined property that can be applied to various parts of RT. Each custom field has a Name, Description and Type. == Custom Field Types ==
    3 KB (510 words) - 09:23, 24 July 2023
  • AddCustomFieldstoTemplates
    To add just one or more Custom Fields to a Template, instead of extracting the whole lot, simply use this code fr {$Ticket->FirstCustomFieldValue('Your Custom Field Name');}
    1 KB (197 words) - 16:03, 6 April 2016
  • AddCustomFieldsValuesToMail
    This [[Template]] part adds ticket custom field values to mail. ...orks for Ticket Level custom fields. This will not list Transaction Custom Fields.
    2 KB (281 words) - 16:03, 6 April 2016
  • SeeCustomField
    In English: This right allows the posting (viewing) of custom fields in the ticket.
    157 bytes (24 words) - 16:37, 6 April 2016
  • OnOwnershipSquelchMailtoQueueWatchers
    ==Scrip fields== ...dition: (from [[CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any|Custom Condition Snippets]])
    1 KB (221 words) - 16:15, 6 April 2016
  • EditCustomFieldAtResolve
    ...more detailed status when you resolve a ticket. This patch will display a Custom Field on Update.html when the DefaultAction is "resolved". If you need more generic solution to editing ticket's custom fields on reply, comment, resolve... then look at [[EditCustomFieldsOnUpdate]].
    805 bytes (122 words) - 16:08, 6 April 2016
  • Embedding data in Create.html url
    ...possible to send data to RT via embedding it within a URL. This pre-fills fields on the Create page, though it does not actually create the ticket. ...ormation into Custom Fields. In the following example "19" is the # of the custom field, not the Name.
    1 KB (192 words) - 16:08, 6 April 2016
  • OfflineEdits
    ...lete (multiple) templates, by supplying values for the Queue and Requestor fields. "Upload" then submits this information. === Custom Fields ===
    3 KB (387 words) - 16:15, 6 April 2016
  • EditCustomFieldsOnUpdate
    Read below about customizing RT to allow your users to update ticket's custom fields at the same time they reply, comment or resolve. * put editor for ticket's custom fields on Update.html page
    4 KB (632 words) - 16:08, 6 April 2016
  • QuickTicket
    ...be helpfull to create it with status "resolved" and some values for custom fields. ==Add custom fields to portlet==
    6 KB (719 words) - 16:20, 6 April 2016
  • ExtractCustomFieldValues
    ...lues]] extension permits use of a relatively simple template to set Custom Fields with data extracted via regexps. ...te Extract Custom Field Values with template [[CustomFieldExtract]] Script Fields:
    2 KB (345 words) - 16:08, 6 April 2016
  • OnMerge
    Custom condition code: ...rom a queue into a set of queues, and data from the merging tickets Custom fields need to be populated into the ticket your merging into..
    4 KB (487 words) - 18:51, 13 August 2016
  • Silent Resolve (MuteResolve ReRedux)
    ...icket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') Name: SilentResolve<br />Type: Select one value<br />Render Typ #Select it under '''Tools->Configuration->Global->Custom Fields->Tickets'''. (Why the two-step process beats me, especially when they have
    2 KB (280 words) - 16:37, 6 April 2016
  • Articles
    questions.  Articles are a collection of custom fields whose values can Topics.  They will use Custom Fields to store their article data.
    6 KB (1,035 words) - 04:46, 22 May 2023
  • DisplayCustomFieldsInUserPrefs
    ...es page. If you allow users [[SeeCustomField]], they'll be able to see the fields that apply to them; if they're allowed [[ModifyCustomField]], they'll be ab +&lt;&amp;| /Widgets/TitleBox, title =&gt; loc('Custom Fields') &amp;&gt;
    2 KB (310 words) - 16:08, 6 April 2016
  • ShowConfigTab
    ...thus can't execute any rights for modifying users, groups, queues, custom fields and other objects modified via this tab (basicaly anything besides tickets
    436 bytes (73 words) - 16:37, 6 April 2016
  • SpatialRT
    ...ed as KML. The spatial entities are stored in the Description field of the custom field. === Load Custom Fields with Spatial Entities in the Description ===
    5 KB (732 words) - 16:37, 6 April 2016
  • CustomActionSnippets
    = Custom actions specifics = == Log custom fields and standard fields to syslog ==
    6 KB (695 words) - 15:14, 7 March 2021
  • OnCreateCheckCF
    You may want to create a mandatory custom field, so that people will have to fill the value before being able to subm * a custom template to use when notifying the requestor about a rejected ticket
    4 KB (581 words) - 03:02, 7 July 2016
  • UseRtTool
    ...RT database. '''bin/rt''' has its limitations; it cannot deal with custom fields yet (as of January, 2006). === Custom Fields ===
    5 KB (818 words) - 16:39, 6 April 2016
  • MuteResolve
    ===== 1. Custom field creation ===== First create a new custom field: Configuration -&gt; Custom Fields -&gt; Create
    2 KB (272 words) - 02:59, 25 July 2018
  • DisplayCustomFieldsInTicketSearch
    == Custom Fields in Ticket Search Results == Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results.
    8 KB (1,174 words) - 16:08, 6 April 2016
  • CreatePriorityBasedOnCustomFieldValues
    We created this scrip for use with ITIL type custom fields. This takes ticket urgency and ticket impact, does some simple math and cre ...L priority is determined by ticket urgency and impact, the values of these fields should be low, medium, high, critical. The definition of urgency is simply
    3 KB (464 words) - 21:11, 13 August 2016
  • ReplyBasedUponContent
    Scrip Fields: In the 'Custom Conditions' field :
    567 bytes (74 words) - 16:36, 6 April 2016
  • RT new UX
    ...same web page without navigation away: see the history, add comment, edit fields. No transaction CFs in the v1.0</span></p> ...I mean: user can filter, sort the rows, and maybe edit the results list's fields. Without clicking away from the page.</span></p>
    6 KB (759 words) - 16:35, 6 April 2016
  • Template Fields
    ACCEPTABLE FIELDS A complete list of acceptable fields for template:
    2 KB (276 words) - 16:39, 6 April 2016
  • SugarCRM
    ...ally that would mean somehow slurping the existing tickets (and any custom fields, etc, of which there are many) into something shaped like RT tickets, then
    701 bytes (120 words) - 16:37, 6 April 2016
  • CustomStatuses
    ...cely into using these particular status codes. One answer is to use custom fields. This has been discussed at length e.g; [http://marc.theaimsgroup.com/?t=10 However, if you "Use custom fields" is unsatisfactory, you can in fact add new statuses to RT. [=etc/[[RT Conf
    3 KB (436 words) - 16:03, 6 April 2016
  • WorkFlow
    ...have permission to update the queue including the permission to set custom fields. == Custom Field Setup ==
    8 KB (1,117 words) - 21:50, 15 August 2018
  • RT4ExperimentalWishList
    ...thing close to Wordpress, in which the administrator can create completely custom HTML templates, only calling simple functions with intuitive names and para ...Constant date & time format for date-time fields. Constant value for empty fields instead of localized string for "Not set".
    4 KB (710 words) - 16:23, 6 April 2016
  • DanielJohnson
    | Admin Custom Fields | add, delete, and modify custom fields
    6 KB (1,009 words) - 16:08, 6 April 2016
  • CustomConditionSnippets
    = Custom conditions specifics = Here is list of various custom conditions you can use.
    8 KB (1,104 words) - 13:50, 15 August 2016
  • DenormalizedViewsForReporting
    -- Non-Disabled Tickets Only (No Custom Fields) View -- Ticket Custom Fields Only View
    4 KB (575 words) - 16:08, 6 April 2016
  • DefaultCustomFieldValue
    It is possible to have custom fields with default values showing up at edit time. '''<span style="font-size:14px;">Second, you need to go to the custom fields values class, and add the method that will return the default value.</span>
    9 KB (1,155 words) - 16:08, 6 April 2016
  • OnCreateSetUserDetails
    Scrip Fields: Custom Condition:
    2 KB (371 words) - 18:49, 13 August 2016
  • SearchCustomField
    ...may be clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation &amp; searching of tickets with re +&lt;p&gt;&lt;&amp;|/l&amp;&gt;Searching custom field values can be done, though it may take a long time if other constrain
    2 KB (373 words) - 16:37, 6 April 2016
  • SetTicketPropertiesViaMail
    This is all about manipulating ticket's fields via email = A few actions using custom email addresses =
    7 KB (1,010 words) - 16:37, 6 April 2016
  • ChangeDefaultRTAtAGlance
    == Adding Custom Fields to "RT At A Glance" == Here is how to add a custom field or otherwise customize the display of tickets you own and unowned tic
    5 KB (764 words) - 16:03, 6 April 2016
  • ModifyTicket
    * ... change any ticket fields * ... add or delete ticket custom field values
    1 KB (200 words) - 16:15, 6 April 2016
  • CloningQueues
    ...cloning existing queues including templates, scrips, privileges and custom fields during queue creation. It requires the modification '''Admin/Queues/Modify. #### attach all custom fields from clone queue to the new queue
    4 KB (554 words) - 16:03, 6 April 2016
  • Documentation
    * [[CustomStatuses]] - How to add custom statuses and reasons why you don't want to do this. * [[ManualTicketDates]] - Describes all date fields [[Ticket]] has
    6 KB (768 words) - 16:08, 6 April 2016
  • ApproximateSeparateQueues
    = Using LDAP and custom fields to approximate separate queues = # Query our LDAP server to set a ticket custom field that identifies the requestor's school
    5 KB (841 words) - 16:03, 6 April 2016
  • TransactionBatchStage
    ...stom field updates. Consider some page with custom fields change boxes and fields for other manipulations and for example you want set field X on status chan
    4 KB (564 words) - 13:09, 19 July 2016

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