CentOS5InstallGuide

• Update your installation with the latest patches

yum update

• Install Apache, MySql, & sendmail-cf via yum

yum install httpd
yum install mysql
yum install mysql-server
yum install sendmail-cf

• Start the httpd and mysql services

/sbin/service mysqld start
/sbin/service httpd start

• Make sure the httpd & mysqld service start at boot

/sbin/chkconfig httpd on
/sbin/chkconfig mysqld on

• Install RPMForge

http://wiki.centos.org/Repositories/RPMForge

• Install Request Tracker

Packages are at http://www.tlviewer.org/rt3/

To install:

mkdir rt3
cd ./rt3
wget http://www.tlviewer.org/rt3/fileset
wget -i fileset

rpm --import RPM-GPG-KEY-mpryor

yum -y localinstall *.rpm

• Install UNIVERSAL::require

cpan

(press enter a huge load of times, enter your location, etc.)

cpan> install UNIVERSAL::require
cpan> exit

• Initialize the RT Database

$ /usr/sbin/rt-setup-database --action init

You can now reboot and go to http://localhost/rt3/ for the login page.

NOTE - the installation above will install RT 3.6 or 3.8.2.

For RT 3.8.4, manual install instructions are here:

• CentOS 5 with PostgreSQL and RT 3.8.4:

http://tpokorra.blogspot.com/2007/12/bestpractical-rt-request-tracker-on.html

• CentOS 5 with MySQL:

http://www.ptitov.net/2008/07/request-tracker-installation-o.html

If you are installing perl modules with CPAN please be aware that you may run into a circular dependency issue while installing required modules. See here for details: http://code.google.com/p/test-more/issues/detail?id=48

I had to manual force install Test::More and File::Spec to get it to work. -smithian

RT Wiki