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==Request-Tracker 3.8.1 on Debian Lenny==

copied from http://rtvm.tehcorner.com/rt38/ and edited for my company Installation

1. setup base system with very minimalistic install

2. update sources then upgrade

aptitude update

aptitude full-upgrade

3. install ssh

aptitude install openssh-server

4. install the following packages

aptitude install apache2 openssl mysql-server-5.0 postfix fetchmail libc6-dev libc-dev libmudflap0-dev make gcc gawk libapache2-mod-perl2 libxml-handler-composer-perl libxml-generator-perl unzip mlocate

5. choose "Internet Site with smart host" in postfix configuration and use yourmailserver as smart host.

6. setup your mysql root password NOTE: This is different from your system root password

mysqladmin -u root password <yourpassword>

7. download and unpack download:

wget http://download.bestpractical.com/pub/rt/release/rt.tar.gz unpack:

tar -xzvf rt.tar.gz change working directory

cd ./rt-3.8.1

8. configure CPAN

perl -MCPAN -e shell Choose auto config

Would you like me to configure as much as possible automatically? noyes when asked about building prerequisites choose "follow"

Policy on building prerequisites (follow, ask or ignore)? ask follow Once your done and get the cpan> prompt run o conf init

cpan>o conf init this time choose choose enter no for auto config

Would you like me to configure as much as possible automatically? yesno once your done go ahead and install Bundle::CPAN as per http://search.cpan.org/~andk/Bundle-CPAN-1.857/CPAN.pm "Bundle::CPAN - Bundle to optimize the behaviour of CPAN.pm"

cpan> install Bundle::CPAN .. ... install everything, including optional packages exit cpan once its complete cpan> exit

9. lets start the rt install

./configure

10. run make testdeps

make testdeps Expect to see errors a fews time due to the missing dependencies you should get something similar at the end. We will be running make testdeps a few times to make sure all dependencies are satisfied. make: * testdeps Error 1

11. now run make fixdeps

make fixdeps

keep hitting yes when asked about prepending.

Shall I follow them and prepend them to the queue of modules we are processing right now? yes

run make testdeps to see if 

we are still missing dependencies

make testdeps you might get the folling message

SOME DEPENDENCIES WERE MISSING. ICAL missing dependencies: Data::ICal...MISSING make: * fixdeps Error 1

simply re-run for any missing dependencies

make fixdeps .. All dependencies have been found.

to make sure everything is satisfied

make testdeps and you should get the following

All dependencies have been found

12. now run make install

make install Configuration

13. once completed you will need to edit RT_SiteConfig.pm backup:

cp /opt/rt3/etc/RT_SiteConfig.pm /opt/rt3/etc/RT_SiteConfig.pm.orig edit:

vim /opt/rt3/etc/RT_SiteConfig.pm edit your RT_SiteConfig.pm to reflect your specific settings

Set($rtname , "rt.yourdomain.com"); Set($Organization , "yourdomain.com"); Set($CorrespondAddress , 'rt@rt.yourdomain.com'); Set($CommentAddress , 'rt-comment@rt.yourdomain.com'); Set($OwnerEmail , 'root'); Set($MaxAttachmentSize , 10000000);

# THE DATABASE:

Set($DatabaseType, 'mysql'); # e.g. Pg or mysql

# These are the settings that will be used when # 'make initialize-database' is run, you MUST set # these to what you want.

Set($DatabaseUser , 'rt_user'); Set($DatabasePassword , '<db password>'); Set($DatabaseName , 'rt3');

# THE WEBSERVER:

Set($WebPath , ""); #Set($WebPath , "/rt"); Set($WebBaseURL , "http://rt.yourdomain.com"); 1;

14. now run make initialize-database

make initialize-database enter the password you created in step 6 you should get the following

Working with: Type: mysql Host: localhost Name: rtdb User: rtuser DBA: root Now creating a mysql database rtdb for RT. Done. Now populating database schema. Done. Now inserting database ACLs Granting access to rtuser@'localhost' on rtdb. Done. Now inserting RT core system objects Done. Now inserting data Done inserting data Done.

15. backup and modify your default apache config backup:

mv /etc/apache2/sites-available/default /etc/apache2/sites-available/default.orig edit:

vim /etc/apache2/sites-available/default now edit to reflect your sites specification

<VirtualHost *:80> 

ServerName rt.yourdomain.com

DocumentRoot /opt/rt3/share/html
PerlRequire "/opt/rt3/bin/webmux.pl"

<Location />
    AddDefaultCharset UTF-8
    SetHandler perl-script
    PerlResponseHandler RT::Mason
</Location>

</VirtualHost>

16. enable apache modules you might be using, this will depend on how you've configured your site

a2enmod perl a2enmod rewrite Test RT 17.stop start apache as needed

/etc/init.d/apache2 stop /etc/init.d/apache2 start

18. now open up your favorite browser and login

http://your.ip.address.or.hostname

the default login is user: root password: password

Install RTFM 19. Download and extract RTFM

wget http://download.bestpractical.com/pub/rt/release/rtfm.tar.gz

tar -xzvf rtfm.tar.gz

20. Install and patch the database

cd RTFM-2.4.0 perl Makefile.PL make install make initdb

21. add follwing line to /opt/rt3/etc/RT_SiteConfig.pm 

Set(@Plugins,qw(RT::FM));

22. clear mason cache

rm -rf /opt/rt3/var/mason_data/*

23. Stop and restart Apache

/etc/init.d/apache2 stop /etc/init.d/apache2 start

24. log in again and retest

Configure Postfix

25. add follwing line to /etc/aliases rt: "|/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.yourdomain.com" rt-comment: "|/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.yourdomain.com"

26. run newaliases command

newaliases

27. Give everyone rights to CreateTicket, ReplyToTicket, CommentOnTicket (configuration, global, group rights)