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GlobalRights are all Rights on system level, i.e. not restricted to a Group or Queue

List of Rights which aren't listed in QueueSpecificRights or GroupSpecificRights:

Table of rights organized by related operations

| Right                    | Object Type    | Access Context | Allows                                            |
| SuperUser                | System         | Global         | anything at all                                   |
| AdminUsers               | [User]         | Global         | create/modify/delete etc.                         |
| DelegateRights           | [User]/[Group] | Global         | give own rights to others                         |
| ModifySelf               | [User]         | Global         | change profile,password                           |
| AdminAllPersonalGroups   | PersonalGroup  | Global         | add/delete members                                |
| AdminOwnPersonalGroups   | PersonalGroup  | Global         | add/delete members                                |
| ModifyOwnMembership      | [Group]        | Group,Global   | remove self from group                            |
| AdminGroupMembership     | [Group]        | Group,Global   | add/delete members                                |
| AdminGroup               | [Group]        | Group,Global   | create(G)/delete/disable                          |
| SeeGroup                 | [Group]        | Group,Global   | see group props,members                           |
| ModifyACL (+AdminGroup?) | [Group]        | Global         | give GroupSpecificRights                          |
| ShowACL                  | [Group]        | Global         | see GroupSpecificRights                           |
| ModifyACL (+AdminQueue)  | [Queue]        | Queue,Global   | give QueueSpecificRights                          |
| ShowACL                  | [Queue]        | Queue,Global   | see QueueSpecificRights                           |
| AdminQueue               | [Queue]        | Queue,Global   | create(G)/modify/disable                          |
| ModifyQueueWatchers      | [Queue]        | Queue,Global   | add/delete Cc/AdminCc                             |
| WatchAsAdminCc           | [Queue]        | Queue,Global   | add self as AdminCc                               |
| [Watch]                  | [Queue]        | Queue,Global   | add self as Cc                                    |
| SeeQueue (+ShowTicket)   | [Queue]        | Queue,Global   | see tickets in a queue                            |
| AdminCustomField         | CustomField    | Global         | add/delete fields,values?                         |
| AssignCustomFields       | CustomField    | Queue,Global   | assign fields to queues?                          |
| ModifyCustomField        | User/[Ticket]  | Global         | edit values for objects                           |
| SeeCustomField           | User/[Ticket]  | Global         | see values for objects                            |
| ModifyScrips             | [Scrip]        | Queue,Global   | edit scrips for a queue                           |
| ShowScrips               | [Scrip]        | Queue,Global   | see scrips for a queue                            |
| ModifyTemplate           | [Template]     | Queue,Global   | edit queue/global template                        |
| ShowTemplate             | [Template]     | Queue,Global   | see queue/global templates                        |
| CreateTicket             | [Ticket]       | Queue,Global   | create new ticket in queue                        |
| DeleteTicket             | [Ticket]       | Queue,Global   | delete ticket                                     |
| OwnTicket                | [Ticket]       | Queue,Global   | be owner of ticket                                |
| StealTicket (+OwnTicket) | [Ticket]       | Queue,Global   | reassign from other=>self                         |
| TakeTicket (+OwnTicket)  | [Ticket]       | Queue,Global   | reassign from nobody=>self                        |
| ModifyTicket             | [Ticket]       | Queue,Global   | generic changes to ticket including change status |
| ReplyToTicket            | [Ticket]       | Queue,Global   | reply to requestor/cc                             |
| CommentOnTicket          | [Ticket]       | Queue,Global   | comment to owner/admins                           |
| ShowTicket               | [Ticket]       | Queue,Global   | see ticket & properties                           |
| ShowTicketComments       | [Ticket]       | Queue,Global   | see comments on ticket                            |
| ShowOutgoingEmail        | [Ticket]       | Queue,Global   | see mail sent for ticket                          |
| CreateSavedSearch        | SavedSearch    | Global         | use saved search box                              |
| EditSavedSearches        | SavedSearch    | Group,Global   | edit searches of group                            |
| LoadSavedSearch          | SavedSearch    | Global         | use saved search box                              |
| ShowSavedSearches        | SavedSearch    | Group,Global   | see searches for group                            |

Full list in alphabetical order:

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