GlobalRights are all Rights on system level, i.e. not restricted to a Group or Queue
List of Rights which aren't listed in QueueSpecificRights or GroupSpecificRights:
- AdminAllPersonalGroups
- AdminCustomField (AdminCustomFields before 3.4?)
- AdminOwnPersonalGroups
- AdminUsers
- CreateSavedSearch
- DelegateRights
- LoadSavedSearch
- ModifyCustomField
- ModifySelf
- SeeCustomField
- ShowConfigTab
- SuperUser
Table of rights organized by related operations
| Right | Object Type | Access Context | Allows | | SuperUser | System | Global | anything at all | | AdminUsers | [User] | Global | create/modify/delete etc. | | DelegateRights | [User]/[Group] | Global | give own rights to others | | ModifySelf | [User] | Global | change profile,password | | AdminAllPersonalGroups | PersonalGroup | Global | add/delete members | | AdminOwnPersonalGroups | PersonalGroup | Global | add/delete members | | ModifyOwnMembership | [Group] | Group,Global | remove self from group | | AdminGroupMembership | [Group] | Group,Global | add/delete members | | AdminGroup | [Group] | Group,Global | create(G)/delete/disable | | SeeGroup | [Group] | Group,Global | see group props,members | | ModifyACL (+AdminGroup?) | [Group] | Global | give GroupSpecificRights | | ShowACL | [Group] | Global | see GroupSpecificRights | | ModifyACL (+AdminQueue) | [Queue] | Queue,Global | give QueueSpecificRights | | ShowACL | [Queue] | Queue,Global | see QueueSpecificRights | | AdminQueue | [Queue] | Queue,Global | create(G)/modify/disable | | ModifyQueueWatchers | [Queue] | Queue,Global | add/delete Cc/AdminCc | | WatchAsAdminCc | [Queue] | Queue,Global | add self as AdminCc | | [Watch] | [Queue] | Queue,Global | add self as Cc | | SeeQueue (+ShowTicket) | [Queue] | Queue,Global | see tickets in a queue | | AdminCustomField | CustomField | Global | add/delete fields,values? | | AssignCustomFields | CustomField | Queue,Global | assign fields to queues? | | ModifyCustomField | User/[Ticket] | Global | edit values for objects | | SeeCustomField | User/[Ticket] | Global | see values for objects | | ModifyScrips | [Scrip] | Queue,Global | edit scrips for a queue | | ShowScrips | [Scrip] | Queue,Global | see scrips for a queue | | ModifyTemplate | [Template] | Queue,Global | edit queue/global template | | ShowTemplate | [Template] | Queue,Global | see queue/global templates | | CreateTicket | [Ticket] | Queue,Global | create new ticket in queue | | DeleteTicket | [Ticket] | Queue,Global | delete ticket | | OwnTicket | [Ticket] | Queue,Global | be owner of ticket | | StealTicket (+OwnTicket) | [Ticket] | Queue,Global | reassign from other=>self | | TakeTicket (+OwnTicket) | [Ticket] | Queue,Global | reassign from nobody=>self | | ModifyTicket | [Ticket] | Queue,Global | generic changes to ticket including change status | | ReplyToTicket | [Ticket] | Queue,Global | reply to requestor/cc | | CommentOnTicket | [Ticket] | Queue,Global | comment to owner/admins | | ShowTicket | [Ticket] | Queue,Global | see ticket & properties | | ShowTicketComments | [Ticket] | Queue,Global | see comments on ticket | | ShowOutgoingEmail | [Ticket] | Queue,Global | see mail sent for ticket | | CreateSavedSearch | SavedSearch | Global | use saved search box | | EditSavedSearches | SavedSearch | Group,Global | edit searches of group | | LoadSavedSearch | SavedSearch | Global | use saved search box | | ShowSavedSearches | SavedSearch | Group,Global | see searches for group |
Full list in alphabetical order:
- AdminAllPersonalGroups
- AdminCustomField
- AdminGroup
- AdminGroupMembership
- AdminOwnPersonalGroups
- AdminQueue
- AdminUsers
- AssignCustomFields
- CommentOnTicket
- CreateDashboard
- CreateGroupDashboard
- CreateOwnDashboard
- CreateSavedSearch
- CreateTicket
- DelegateRights
- DeleteDashboard
- DeleteGroupDashboard
- DeleteOwnDashboard
- DeleteTicket
- EditSavedSearches
- LoadSavedSearch
- ModifyACL
- ModifyCustomField
- ModifyDashboard
- ModifyGroupDashboard
- ModifyOwnDashboard
- ModifyOwnMembership
- ModifyQueueWatchers
- ModifyScrips
- ModifySelf
- ModifyTemplate
- ModifyTicket
- OwnTicket
- ReplyToTicket
- SeeCustomField
- SeeDashboard
- SeeGroup
- SeeGroupDashboard
- SeeOwnDashboard
- SeeQueue
- ShowACL
- ShowConfigTab
- ShowOutgoingEmail
- ShowSavedSearches
- ShowScrips
- ShowTemplate
- ShowTicket
- ShowTicketComments
- StealTicket
- SubscribeDashboard
- SuperUser
- TakeTicket
- Watch
- WatchAsAdminCc
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