Search results

• PostfixConfig
  ...t-mailgate --queue helpdesk --action correspond --url http://rt.domain.com/rt" ...n/rt-mailgate --queue helpdesk --action comment --url http://rt.domain.com/rt"
  1 KB (195 words) - 16:20, 6 April 2016
• CustomActionCleanupCode
  ...on. Code has access to <code>$self</code> object that is instance of [=RT::Action::[[UserDefined]]] class. It should return true value on success and false o
  404 bytes (58 words) - 16:03, 6 April 2016
• VirtualDomain
  This problem occurs when you have the RT in a virtual domain in apache. Check out your mailgate alias: rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/"
  654 bytes (97 words) - 16:39, 6 April 2016
• SetActiveOnCustomerReply
  '''Note:''' This was written for RT 4.2.13. It has not been tested on later versions at this time. '''Action:''' User Defined
  1 KB (157 words) - 17:56, 14 December 2016
• CustomActionPreparationCode
  ...t(cleanup) phase. Code has access to $self object that is instance of 'RT::Action::UserDefined' class. Code should return true value on success and false on
  433 bytes (64 words) - 16:03, 6 April 2016
• AutoSetOwnerFromCC
  # Condition: On Create # Action: User Defined # Template: blank # Stage: [[TransactionCreate]] Description: [[AutoAssign]] Owner From Cc Condition: On Create Action: User Defined Template: Global Template: Blank Stage: [[TransactionCreate]]
  2 KB (232 words) - 21:09, 13 August 2016
• CopyContentToCF
  * Action: *User Defined* = Custom action preparation code =
  1 KB (147 words) - 10:14, 13 October 2017
• InitialPriorityOnSelfService
  === Custom action preparation code === === Custom action cleanup code ===
  1 KB (169 words) - 16:11, 6 April 2016
• DueDateinBusinessHours
  Action: User Defined Custom Action Preparation Code: return 1;
  2 KB (218 words) - 16:08, 6 April 2016
• AutoChangeQueue
  Action: User Defined Custom action preparation code: return 1;
  1 KB (162 words) - 08:20, 1 August 2016
• SomeProblems
  == rt-mailgate command output: An Error Occurred, 404 Not Found == This problem occurs when you have the RT in a virtual domain in apache. Check out your mailgate alias:
  1 KB (156 words) - 16:37, 6 April 2016
• RemoteControlLimeSurvey
  ...After configuring [[LimeSurvey]] for LSRC, i had to add SOAP::Lite to the RT machine. * <nowiki>Action: ''User Defined'' </nowiki>
  1 KB (154 words) - 16:36, 6 April 2016
• OnQueueChangeResetPriorityAndDueDate
  *'''Action''': User Defined ===Custom action preparation code:===
  2 KB (276 words) - 19:16, 13 August 2016
• AnotherConfigurationEscalationExample
  The canonical RT escalation example, which escalates active tickets in a given queue: ...h::[[ActiveTicketsInQueue]] --search-arg YOUR_QUEUE_NAME_HERE --action RT::Action::[[EscalatePriority]] ]
  2 KB (269 words) - 16:03, 6 April 2016
• LinearEscalate
  RT::Action::[[LinearEscalate]] - will move a ticket's priority toward its final priori == This vs. RT::Action::EscalatePriority ==
  3 KB (519 words) - 16:14, 6 April 2016
• OnQueueChangeFixReminders
  (confirmed by this post http://lists.bestpractical.com/pipermail/rt-users/2008-January/049480.html ) Edit: [[MarkR]] reports that this fix does not seem to be necessary in RT 3.8.x
  1 KB (179 words) - 21:18, 13 August 2016
• MakeClicky:Fedex
  make a "local" [[MakeClicky]] callback. On Debian/Ubuntu packaged RT, the path for local mods is /usr/local/share/request-tracker3.8 ...eClicky]] callbacks -- link_ticket and link_fedex. Remember to edit your [[RT SiteConfig|RT_SiteConfig]].pm file to activate your specific [[MakeClicky]]
  3 KB (361 words) - 16:14, 6 April 2016
• AddWatcherPerTicket
  ...r, and the second to send the email. This is because of the order in which RT runs through its automatic &amp; user-defined actions. Action: User Defined
  1 KB (207 words) - 15:47, 14 August 2016
• AutoCcLastOwner
  Action: User Defined Custom action preparation code:
  1 KB (214 words) - 16:03, 6 April 2016
• OnMaxPriority
  I use this very simple Custom action to check if ticket has maximum priority and thus is overdue. When it's true For this solution to work, the us of rt-crontool is needed, like this one:
  1 KB (151 words) - 15:46, 18 June 2016

View (previous 20 | next 20) (20 | 50 | 100 | 250 | 500)