NewTicketsAlert
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This callback adds a conspicuous message on the top of the "My RT" page which displays a list of new tickets assigned to the current user. It also adds a count of the user's new tickets in the page title, ie. "My RT (2)".
Place this in Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable :
% if ($count > 0) {
<&|/Widgets/TitleBox, title => $title &>
-
% while (my $ticket = $tickets->Next) {
- #<%$ticket->Id%>: <%$ticket->Subject%> % }
% } <%INIT> my $tickets = RT::Tickets->new( $session{'CurrentUser'} ); $tickets->LimitOwner( VALUE => $session{'CurrentUser'}->Id ); $tickets->LimitStatus( VALUE => 'new' ); my $count = $tickets->CountAll(); my $title; if ($count == 1) { $title = "You have a new ticket"; } else { $title = "You have ${count} new tickets"; }